Last Updated: September 30, 2019
Types of Information We Collect
Jocelyn James, dba Joceliz Journeys (hereafter, “JJ” and/or “we”) receives, collects and stores any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet through tools such as Google Analytics. We may collect e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, and any other information provided through your communications to JJ); JJ does not store your payment details (including credit card information), but uses secure third party software to complete payment transactions. Comments, feedback, product reviews, recommendations, and personal profile may also be gathered.
JJ collects site visitors’ personal information when you (the visitor) contact us by way of our contact form, when you make a purchase through our website, when you book an appointment through our booking services, and when you subscribe to our blog or other subscription options. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Additional Note on Voluntary Release of Information and Confidentiality: Please also be mindful of any information you voluntarily provide via any other communications (such as e-mail, communication via Skype, Zoom, or other online video platforms with Jocelyn James, dba Joceliz Journeys ("JJ"/"we"). Although we pride ourselves on excellent confidentiality ethics, you--the site visitor/user, customer, client, are responsible for the information you provide.
Purposes and Reasoning for Collecting Information
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Storing, Using, Sharing and Disclosing Your Information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Contacting Site Visitors/Users
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Utilization of Cookies and Tracking Tools
Option to Withdraw Consent
Please see our Cookies Policy for options.
If you don’t want us to retain information you may have provided us via other means (such as the contact form, or e-mail communications), or if you have any other concerns, please contact us at firstname.lastname@example.org.
Questions and Your Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com.